Managed IT Services Portland

IT Services Portland Businesses Can Count On

Imagine having a dedicated IT support team proactively monitoring your systems to prevent downtime. That’s the promise of our Portland Managed IT Services. We monitor your endpoints, apply patches, and ensure security, keeping your staff productive and systems resilient.

Our service plans feature a predictable, low monthly fee per user, providing clarity for budgeting and growth. We cover everything—workstations, servers, and network gear—with complete transparency. For any business size, we offer help desk support, vendor coordination, and strategic roadmapping.

Crucially, we believe in complete transparency: no hidden fees or additional project costs ever. We publish clear rates, so you always know what you will pay.

Managed IT Plans and Pricing

Gold Managed Services – Starting at $100 per user, per month

This plan includes:

24/7 Monitoring: We keep an eye on your systems around the clock, so we can catch and fix problems before they cause trouble.
Weekly Tune-ups: We regularly update your systems with the latest software and security patches to keep them running well and protected.
Daily Clean-up: We perform daily maintenance to keep your systems running efficiently and prevent slowdowns.
Top-Notch Security: We provide and manage the best tools to protect your systems from viruses, malware, ransomware, and other online threats.
Unlimited Remote Support: You get unlimited help from our team, who can connect to your computer remotely to solve problems quickly.
Unlimited On-Site Support: We offer unlimited on-site support to address your needs directly at your business location. Please note that while this service is provided at no additional cost within our local Portland service area, a service fee may apply for locations outside of this region.

Platinum Managed Services – Starting at $180 per user, per month

This plan includes everything in the Gold plan, plus extra security and protection:

All Gold Services: Includes all the features of the Gold plan (24/7 Monitoring, Weekly Tune-ups, Daily Clean-up, Top-Notch Security, Unlimited Remote Support, and Unlimited On-Site Support).
Enhanced Cybersecurity: This adds an extra layer of protection with:
- 24/7 Security Watch (SOC): A dedicated team constantly monitors your systems for any security threats.
- Advanced Threat Protection (MDR): We use cutting-edge technology to stop even the most sophisticated cyberattacks.
- Protection for your Cloud Data: We back up and protect your important information stored in services like Google Workspace and Microsoft 365.
- Cloud Data Alerts: We notify you of any unusual activity related to your cloud data.
- Spam and Phishing Protection: We filter out unwanted and dangerous emails to keep your inbox clean and safe.
- Employee Security Training: We provide training to help your team recognize and avoid online scams and threats.
- Dark Web Monitoring: We scan the dark web for any signs that your company’s information has been compromised.

Optional Add-ons:

Physical System Backup: We can back up all the data on your physical computer. Pricing is quoted in writing before you agree to it.
Microsoft 365 / Google Workspace: You will pay for your Microsoft 365 or Google Workspace subscriptions directly to Microsoft or Google. We can help you set it up and manage it as part of our service.
Vulnerability Scanning: We will perform monthly or quarterly vulnerability scanning to ensure compliance with government regulations. Pricing is quoted in writing before you agree to it.

What Every Managed IT Plan Covers

Help desk support: unlimited remote support from our Portland IT support help desk.
On-site support: included on-site support across Portland, Vancouver WA and Clackamas County with no trip fee.
Security: endpoint detection and response (EDR), multi-factor authentication (MFA) and security awareness training. See our cybersecurity services in Portland.
Backup and BCDR so your business can recover from outages, ransomware or mistakes.
Compliance support for HIPAA, PCI DSS and GDPR through our IT compliance services.
VoIP phone support and vendor coordination.

Who We Serve

We’re the IT provider for Portland-area small and mid-sized businesses, medical and dental clinics, and professional offices like law, accounting and financial firms. Healthcare practices should also see our HIPAA IT services for Portland clinics.

A Local IT Provider in Portland

PDX IT is based in Tualatin and supports businesses across Portland, Lake Oswego, Vancouver WA and Clackamas County. We have 39 five-star Google reviews (5.0 stars on Google). Our 90-day opt-out: try us for 90 days, and if we’re not the right fit you can opt out; after that, a 12-month agreement begins. Want help planning ahead? Our IT consulting and advisory team builds practical roadmaps. For more reading, see SOC vs MDR for small businesses and our managed IT cost guide for Portland in 2026.

Portland IT Guides From Our Blog

Managed IT Portland FAQ

What’s included in your managed IT services?

Our plans include 24/7 monitoring, patching and maintenance, security tools, unlimited remote help desk support and on-site support. Platinum adds enhanced cybersecurity such as SOC monitoring, MDR, cloud data backup, phishing protection, security training and dark web monitoring.

How much do managed IT services cost in Portland?

Our Gold plan starts at $100 per user, per month, and Platinum starts at $180 per user, per month. For a broader look at pricing, read our managed IT services cost guide for Portland in 2026.

Do you provide on-site IT support?

Yes. Our plans include on-site support across Portland, Vancouver WA and Clackamas County with no trip fee.

What makes you a good IT provider for Portland businesses?

We’re a local, owner-led firm based in Tualatin (Steve Shaff, owner, plus a team of backup technicians, with Steve as your direct point of contact) with 39 five-star Google reviews (5.0 stars on Google). We work only as a managed services provider, so support, security and planning come together in one plan.

What if we’re not satisfied?

Try us for 90 days. If we’re not the right fit, you can opt out; after that, a 12-month agreement begins.