Managed IT by Industry: Healthcare, Professional Offices and Construction
PDX Information Technology Services (PDX IT) provides managed IT for small businesses across the Portland area, with a first focus on healthcare and professional offices and a next focus on construction. Every office has its own systems, deadlines and rules, so the pages below explain how our managed services apply to each. Steve Shaff, the owner, is your direct point of contact, with a team of backup technicians behind him. We provide managed services only, with no hourly or break-fix support.
Contact Us · 971-331-4871 · sales@pdxittech.com
Healthcare and Professional Offices
Offices that run on appointments, client records and deadlines are our first focus. The front desk, the schedule and the practice or accounting software all have to be working when people arrive, and the information in them is private. Start with the page that matches your office:
- Managed IT for healthcare and professional offices in Portland: dental, medical and therapy practices, plus accounting and legal offices.
- HIPAA IT services in Portland: technical safeguards for practices that handle patient information.
- HIPAA IT services in Vancouver, WA: the same work for practices north of the river.
- Managed IT for law firms in Portland: email, documents, backups and confidentiality for small legal offices.
If you want to go deeper, read our HIPAA security risk analysis guide for Portland clinics and our explainer on the Business Associate Agreement (BAA) for IT providers. We are an IT provider, not a law firm, and nothing here is legal advice.
Construction and Trades
Contractors need the office, the estimators and the crews to share the same files, phones and email, often from job sites. Our construction page covers that setup:
- Managed IT for construction companies in the Portland metro: office and job-site laptops, mobile devices, shared project files, email and backups.
What Every Industry Gets
The core service is the same for every office, delivered on a monthly per-user plan:
- Help desk. A person to call or email for everyday problems. See our IT support in Portland page.
- Monitoring and patching so updates are applied and problems are found early.
- Managed cybersecurity. Endpoint detection and response (EDR), multi-factor authentication (MFA) and security awareness training. See our managed cybersecurity services.
- Backup and disaster recovery. Tested backups and a plan for getting back to work. See backup and disaster recovery.
- Compliance support for HIPAA, PCI DSS and the Oregon Consumer Privacy Act (OCPA) where they apply. See our IT compliance services.
For the full picture of the model, read about managed IT services in Portland.
Managed IT Near You
On-site support covers the area from Hillsboro to Gresham to Wilsonville to Vancouver, WA, including Portland, Beaverton and Clackamas, with no trip fee. Remote support is available anywhere in the U.S. Pick your area: Portland, Beaverton, Hillsboro, Gresham, Wilsonville, Lake Oswego and Vancouver, WA.
Managed IT Pricing
Managed IT Gold is from $100 per user per month. Managed IT Platinum is from $180 per user per month. These are starting prices, and after a free assessment you receive a written quote sized to your office. See what managed IT costs in Portland.
| Plan | Starting at | What it includes |
|---|---|---|
| Managed IT Gold | from $100 / user / month | Monitoring, patching, managed security tools, unlimited remote support and on-site support in our service area |
| Managed IT Platinum | from $180 / user / month | Everything in Gold, plus stronger security operations, advanced threat protection, INKY email and phishing protection, staff security training, Microsoft 365 and Google Workspace protection and alerts, and dark web monitoring |
90-Day Opt-Out
Try us for 90 days. If we are not the right fit, you can opt out in the first 90 days. After that, a 12-month agreement begins.
Managed IT by Industry FAQ
Which industries do you focus on?
Our first focus is healthcare and professional offices, including dental, medical and therapy practices and accounting and legal offices. Our next focus is construction and trades. We also work with other small businesses that have fewer than about 50 employees and no in-house IT team.
Do you provide HIPAA IT services?
Yes. We run the technical safeguards for practices that handle patient information, and we will sign a Business Associate Agreement (BAA) when your practice asks for one. We are an IT provider, not a law firm, and nothing here is legal advice. See HIPAA IT services in Portland.
Is the service different for each industry?
The core services are the same: help desk, monitoring and patching, managed cybersecurity, backup and disaster recovery, and compliance support. What changes is the emphasis, such as patient records for a practice, confidential client files for a law office, or job-site laptops for a contractor.
What does managed IT cost?
Managed IT Gold is from $100 per user per month and Managed IT Platinum is from $180 per user per month. After a free assessment we give you a written quote sized to your office.
What if we try you and it is not the right fit?
Try us for 90 days. If we are not the right fit, you can opt out in the first 90 days. After that, a 12-month agreement begins.
Do you offer hourly or break-fix IT support?
No. We provide managed services only, on a monthly per-user plan.
Related: managed IT services in Portland · managed IT FAQ · free IT health check · about our IT firm
Talk to Steve About Your Industry
Call 971-331-4871 or email sales@pdxittech.com to ask about a free assessment. You can also contact us online. Steve Shaff is your direct point of contact.