Managed IT Services in Portland: IT Support for Small Businesses
PDX Information Technology Services (PDX IT) provides managed IT services in Portland for small businesses with fewer than 50 employees. You get help desk, cybersecurity, backup and compliance support on one monthly per-user plan: no break-fix, no hourly billing, no project fees. We’ve been based in Tualatin since 2020. On-site support runs from Hillsboro to Gresham, Wilsonville and Vancouver, WA, with no trip fee anywhere in Portland Metro and Southwest Washington. Remote support covers the rest of the U.S.
Our office is in Tualatin, just southwest of Portland along I-5, and we support businesses across the city. Remote help comes first for speed, with on-site visits and no trip fee when hands-on work is needed.
Why PDX IT Is a Different Kind of IT Provider in Portland
- Proactive, not break-fix. We monitor, patch and harden your systems so small problems don’t turn into outages.
- You know who you’re calling. Steve Shaff has run PDX IT since 2020 and stays your main contact, backed by a team of technicians. About us.
- One predictable bill. No hourly charges, no break-fix invoices, no surprise project fees.
- One name, one company. PDX Information Technology Services (pdxittech.com) is not affiliated with PDX IT Solutions (pdxits.com).
What Our IT Services in Portland Include
One plan covers the help desk, monitoring and patching, cybersecurity, tested backups, compliance support (HIPAA, PCI DSS and OCPA where they apply), business VoIP and IT consulting in Portland. See the managed services overview for the full list.
Gold vs Platinum: Managed IT Pricing in Portland
| Plan | Starting at | What it includes |
|---|---|---|
| Gold | from $100 / user / month | The everyday foundation: unlimited remote help desk, scheduled patching, monitoring and managed endpoint security, plus on-site visits anywhere in Portland and the metro. |
| Platinum | from $180 / user / month | Gold, plus the deeper security layer: advanced threat protection, email and phishing defense, staff training, Microsoft 365 and Google Workspace protection with alerts, and dark web monitoring for your company’s logins. |
These are starting prices. You get a written quote after the free assessment.
90-Day Opt-Out for Portland
Not sure yet? Every Portland plan starts with a 90-day opt-out, so you can see how we work before you’re committed.
Portland IT Support by Industry
We’re an IT firm, not a law firm or a compliance auditor. We run the technical safeguards, and your own advisors answer the legal questions.
Local IT Support Across Portland Neighborhoods and the Metro
On-site across Portland, from downtown and the Pearl to Lloyd District and Southwest Portland, and the whole metro with no trip fee:
IT Support Portland: Frequently Asked Questions
What does IT support in Portland include with PDX IT?
A help desk for your staff, monitoring, patching, managed security tools, tested backups, email security, compliance support and planning, all on one monthly per-user price.
How much do IT services in Portland cost?
It’s priced per person, not per crisis. A 10-person Portland office on Gold starts at 10 × $100 a month; Platinum starts at $180 per user. The free assessment gives you an exact written quote.
Do you offer hourly or break-fix tech support?
No. Everything runs under a monthly plan, so we’re paid to prevent problems instead of billing by the hour to fix them.
Is there a trip fee for on-site support in Portland?
No. A visit to the Pearl, Lloyd District or Southwest Portland costs the same as remote help: nothing extra.
Is a managed IT provider a replacement for a full-time IT employee?
For many offices under 50 employees, yes. You get a team and a security toolset instead of one person. Some companies keep an internal contact and use us alongside them.
Are you related to PDX IT Solutions (pdxits.com)?
No. We’re PDX Information Technology Services (pdxittech.com), a Tualatin managed IT provider owned by Steve Shaff.
Do you sign BAAs for Portland healthcare practices?
Yes. Dental, medical and vision practices in Portland can have a BAA in place before we touch patient data. See our HIPAA IT services in Portland.
Can you support offices in both Portland and Vancouver, WA?
Yes. Plenty of businesses have people on both sides of the Columbia; one plan and one help desk cover both offices, with no trip fee.
Talk to a Portland Tech Support Team Today
Stop paying for surprises. Book your free IT assessment or call 971-331-4871.
Reviews and case studies: How a Beaverton health clinic gained HIPAA confidence · All case studies · Client testimonials
Within our Portland Metro & Southwest Washington service area. PDX Information Technology Services · 8215 SW Tualatin-Sherwood Rd, Suite 200, Tualatin, OR 97062 · 971-331-4871