Managed IT Services in Portland: IT Support for Small Businesses
PDX Information Technology Services (PDX IT) provides managed IT services in Portland for small businesses with fewer than 50 employees. You get help desk, cybersecurity, backup and compliance support on one monthly per-user plan: no break-fix, no hourly billing, no project fees. We’ve been based in Tualatin since 2020. On-site support runs from Hillsboro to Gresham, Wilsonville and Vancouver, WA, with no trip fee anywhere in Portland Metro and Southwest Washington. Remote support covers the rest of the U.S.
Our office is in Tualatin, just southwest of Portland along I-5, and we support businesses across the city. Remote help comes first for speed, with on-site visits and no trip fee when hands-on work is needed.
Why PDX IT Is a Different Kind of IT Provider in Portland
- Proactive, not break-fix. We monitor, patch and harden your systems so small problems don’t turn into outages.
- You know who you’re calling. Steve Shaff has run PDX IT since 2020 and stays your main contact, backed by a team of technicians. About us.
- One predictable bill. No hourly charges, no break-fix invoices, no surprise project fees.
- One name, one company. PDX Information Technology Services (pdxittech.com) is not affiliated with PDX IT Solutions (pdxits.com).
What Our IT Services in Portland Include
One plan covers the help desk, monitoring and patching, cybersecurity, tested backups, compliance support (HIPAA, PCI DSS and OCPA where they apply), business VoIP and IT consulting in Portland. See the managed services overview for the full list.
Gold vs Platinum: Managed IT Pricing in Portland
| Plan | Starting at | What it includes |
|---|---|---|
| Gold | Starting at $100 / user / month | The everyday foundation: unlimited remote help desk, scheduled patching, monitoring, managed endpoint security, dark web monitoring for your company’s logins and business VoIP, plus on-site visits anywhere in Portland and the metro. |
| Platinum | Starting at $180 / user / month | Gold, plus the deeper security layer: advanced threat protection, email and phishing defense, staff training, Microsoft 365 and Google Workspace protection with alerts, and dark web monitoring for your company’s logins. |
These are starting prices. You get a written quote after the free assessment.
90-Day Opt-Out for Portland
Not sure yet? Every Portland plan starts with a 90-day opt-out, so you can see how we work before you’re committed.
IT Support Portland Teams Can Reach: How Our Help Desk Works
Most of what a small office needs from an IT provider is simple: someone who picks up, knows your setup and fixes the problem without a lecture. That’s what our help desk is for. Your staff can call 971-331-4871, email or submit a ticket during business hours, Monday through Friday from 7 AM to 6 PM, and talk to a technician who can see your documented environment: the computers, the Microsoft 365 or Google Workspace tenant, the printers, the firewall and the line-of-business apps your team uses every day.
Remote help comes first because it is usually the fastest way to get someone back to work. When a problem needs hands on hardware, such as a failed switch, a new workstation or a conference room that won’t talk to the projector, a technician comes on-site anywhere in Portland with no trip fee. Help desk support is unlimited on both plans, so nobody on your team has to wonder whether a question is “worth” a ticket. For the full picture, see our IT help desk in Portland page or the help desk and tech support overview.
- Password resets, MFA problems and locked accounts
- Outlook, Teams, OneDrive and SharePoint issues
- New-hire setup and departing-employee offboarding
- Printer, scanner and Wi-Fi problems
- Line-of-business software that suddenly won’t open
Network Support for Portland Offices
A slow or unreliable network quietly costs a small office hours every week. Video calls freeze, cloud apps lag and the shared printer disappears. Our network support in Portland covers the gear that holds your office together: firewalls, switches, Wi-Fi access points, internet connections and the cabling closet nobody wants to open. We document what you have, keep firmware patched, watch for devices that drop offline and plan replacements before old hardware fails.
When you move offices, add a floor or open a second location, we plan the network with you so moving day isn’t the day you discover the internet circuit was never ordered. Network work is part of your monthly plan, not a separate project invoice.
Cybersecurity Services in Portland, Built Into Every Plan
Small businesses are attacked because they’re easier targets than big companies, not because they’re interesting. That’s why security isn’t an add-on at PDX IT. Every Gold plan includes managed endpoint protection, patching, multi-factor authentication support and dark web monitoring that watches for your company’s logins showing up in breach dumps. Platinum adds the deeper layer: INKY email and phishing protection, security awareness training for your staff, advanced threat protection and alerting for Microsoft 365 and Google Workspace.
If you want the detail behind each layer, see our cybersecurity services in Portland. Healthcare, legal and financial offices can pair this with IT compliance support so the technical safeguards line up with HIPAA, PCI DSS or Oregon’s privacy law.
Backups, Microsoft 365 and Business Phones
Backups only matter if they restore. We back up servers, files and cloud data such as Microsoft 365 and Google Workspace, and we test restores so you know the copy is good before you need it. Learn more about backup and disaster recovery in Portland.
We also manage your Microsoft 365 licensing, security settings, mailbox moves and file sharing, so the tools you already pay for are set up properly. Business VoIP is included in both Gold and Platinum, which means one provider for your computers, network and phones. See business VoIP phone systems in Portland.
IT Consulting in Oregon: Planning, Budgets and Roadmaps
Day-to-day support keeps things running. Planning keeps you from being surprised. As part of your plan we meet with you to review aging hardware, licensing, security gaps and upcoming projects, then turn that into a simple roadmap and budget. If you’re weighing a cloud move, a new line-of-business app or practical AI tools for your staff, our IT consulting in Oregon gives you an honest opinion from someone who will also have to support the result.
How to Choose an IT Provider in Portland
Portland has plenty of IT firms, and on paper they can look alike. These questions separate them quickly:
- How do you bill? Hourly and break-fix billing means your provider earns more when things break. We work only on monthly managed plans.
- Who will I actually talk to? At PDX IT, owner Steve Shaff stays involved with every client, backed by our technicians.
- What security is included? Ask whether dark web monitoring, endpoint protection and email security are in the base price or sold separately.
- What happens if it isn’t working? Every plan starts with a 90-day opt-out, so you aren’t locked in while you find out.
- Do you come on-site? We do, anywhere in Portland Metro and Southwest Washington, with no trip fee.
Our guide on what to look for in managed IT services goes deeper, including red flags in contracts.
Getting Started With Our Portland IT Firm
- Free IT assessment. We review your computers, network, accounts, backups and security settings. Start with the free IT health check.
- Written quote. You get a plain-English summary of what we found and a per-user price for Gold or Platinum.
- Onboarding. We document your environment, install our monitoring and security tools and fix the urgent items first.
- Ongoing support. Your team calls the help desk, we keep systems patched and protected, and we meet with you to plan ahead.
Who Runs PDX IT
PDX Information Technology Services was founded in 2020 by Steve Shaff, who has worked in IT since 1996. Our office is at 8215 SW Tualatin-Sherwood Rd, Suite 200, Tualatin, OR 97062, and we serve Portland, Lake Oswego and the rest of the metro from there. Office hours are Monday through Friday, 7 AM to 6 PM. When you call, you reach a local team, not an offshore call center. Read more about PDX IT.
Portland IT Support by Industry
We’re an IT firm, not a law firm or a compliance auditor. We run the technical safeguards, and your own advisors answer the legal questions.
What a Typical Month of Managed IT Looks Like
Good IT support is mostly invisible, so it helps to know what is happening in the background. In a normal month our tools check your computers and servers around the clock for failing drives, full disks, missed backups and security alerts. Windows, macOS and common third-party apps get patched on a schedule, so updates don’t interrupt your workday. Backup jobs are checked, and restores are tested on a rotating basis.
On the people side, your staff open tickets for everyday problems and we close them. New employees get a laptop, accounts and permissions ready on their first day, and departing employees lose access the day they leave. A few times a year we sit down with you to review what we saw, what is getting old and what is worth budgeting for next. You get the work of an internal IT department for one predictable monthly price per user.
Support for Remote and Hybrid Portland Teams
Many Portland offices now have people working from home in Beaverton, Gresham or across the river in Vancouver part of the week. We support remote staff the same way we support the office: managed laptops, secure sign-in with multi-factor authentication, cloud file access through Microsoft 365 or Google Workspace, and remote help desk sessions wherever the person is working. Remote workers are covered by the same per-user plan, with nothing extra for distance.
If your team is spread across several cities, our local pages cover how we support each one, including IT support in Beaverton, IT support in Hillsboro, IT services in Tigard, IT services in Tualatin and IT support in Vancouver, WA.
Moving or Opening an Office in Portland?
An office move is where IT problems pile up: internet circuits that take weeks to install, printers that won’t reconnect and phone numbers that need to follow you. We plan the technology side of a move with you ahead of time, coordinate with your internet provider, set up the network and Wi-Fi, move or replace workstations and make sure your business phones ring at the new address on day one. The same applies when you open a second location anywhere in the metro.
Local IT Support Across Portland Neighborhoods and the Metro
On-site across Portland, from downtown and the Pearl to Lloyd District and Southwest Portland, and the whole metro with no trip fee:
IT Support Portland: Frequently Asked Questions
What does IT support in Portland include with PDX IT?
A help desk for your staff, monitoring, patching, managed security tools, tested backups, email security, compliance support and planning, all on one monthly per-user price.
How much do IT services in Portland cost?
It’s priced per person, not per crisis. A 10-person Portland office on Gold starts at 10 × $100 a month; Platinum starts at $180 per user. The free assessment gives you an exact written quote.
Do you offer hourly or break-fix tech support?
No. Everything runs under a monthly plan, so we’re paid to prevent problems instead of billing by the hour to fix them.
Is there a trip fee for on-site support in Portland?
No. A visit to the Pearl, Lloyd District or Southwest Portland costs the same as remote help: nothing extra.
Is a managed IT provider a replacement for a full-time IT employee?
For many offices under 50 employees, yes. You get a team and a security toolset instead of one person. Some companies keep an internal contact and use us alongside them.
Are you related to PDX IT Solutions (pdxits.com)?
No. We’re PDX Information Technology Services (pdxittech.com), a Tualatin managed IT provider owned by Steve Shaff.
Do you sign BAAs for Portland healthcare practices?
Yes. Dental, medical and vision practices in Portland can have a BAA in place before we touch patient data. See our HIPAA IT services in Portland.
Can you support offices in both Portland and Vancouver, WA?
Yes. Plenty of businesses have people on both sides of the Columbia; one plan and one help desk cover both offices, with no trip fee.
Is Gold or Platinum better for a Portland small business?
Gold, starting at $100 per user per month, covers help desk, monitoring, patching, endpoint security, dark web monitoring and business VoIP. Platinum, starting at $180 per user per month, adds INKY email protection, staff security training and advanced threat protection. Offices handling health, legal or financial data usually choose Platinum.
Do you provide network support for Portland offices?
Yes. Firewalls, switches, Wi-Fi and internet connections are covered by your plan. See our Portland network support page.
What are your support hours?
Our office is open Monday through Friday, 7 AM to 6 PM. Call 971-331-4871 or email the help desk.
Can I leave if it isn’t a good fit?
Yes. Every plan starts with a 90-day opt-out.
Talk to a Portland Tech Support Team Today
Stop paying for surprises. Book your free IT assessment or call us.
Reviews and case studies: How a Beaverton health clinic gained HIPAA confidence · All case studies · Client testimonials
Within our Portland Metro & Southwest Washington service area. PDX Information Technology Services · 8215 SW Tualatin-Sherwood Rd, Suite 200, Tualatin, OR 97062 · 971-331-4871