About PDX IT Services: Owner-Led Managed IT in Tualatin, Oregon

Short answer: PDX Information Technology Services (PDX IT) is an owner-led managed IT provider founded in 2020 by Steve Shaff. From our office in Tualatin, we provide flat-rate managed IT, help desk, cybersecurity, compliance support and Portland IT consulting to small and mid-sized businesses across the Portland metro and Southwest Washington.

Who we are

PDX IT is a small, local team. When you call 971-331-4871, you reach people who know your office, your setup and your name. We only offer managed services. That means one predictable monthly price per user, with no break-fix billing, no hourly charges and no project fees. New clients get a 90-day opt-out, so you can see how we work before you commit.

Our story

Steve Shaff founded PDX IT in 2020. The company was formerly known as I Do I.T. Steve built PDX IT around a simple idea: small businesses deserve the same planned, proactive IT that larger companies get, delivered by someone local who answers the phone.

That's why we work on a monthly per-user plan instead of hourly repairs, and why every plan starts with a 90-day opt-out. We'd rather earn your business every month than lock you into a contract.

Meet Steve Shaff

Steve Shaff is the founder of PDX Information Technology Services, a managed IT provider based in Tualatin, Oregon, serving small and mid-sized businesses across the Portland metro area. Steve has worked in information technology since 1996. He started on the help desk and worked his way up through server administration, network administration and IT architecture to become an IT manager at several Fortune 50 companies. He holds a Bachelor of Science in Economics and a Master's in Technology Management, along with a current Microsoft Certified Systems Engineer (MCSE) certification and a past Cisco CCNA. Today he brings that enterprise-level experience to Portland-area businesses, handling managed IT support, cybersecurity and Microsoft 365.

Steve also hosts the Breaking Down I.T. with Steve podcast.

Eric Moore, Technician

Eric is the steady hand behind PDX IT's day-to-day operations. As our Level 1 and Level 2 technician, he's often the first person clients reach, and the one who sees issues through to resolution. From quick fixes to deeper troubleshooting, Eric brings patience, follow-through and a genuine care for keeping every client's team productive and secure.

How we work

• Remote first, because most issues are solved fastest that way, with on-site support across our service area and no trip fee.
• Security built in: EDR, MFA, advanced phishing protection, security awareness training and vulnerability scanning.
• Compliance support for HIPAA, PCI and GDPR. We sign a Business Associate Agreement (BAA) when a healthcare practice asks.
• Hours: Monday to Friday, 7 AM to 6 PM Pacific.

Where We Work

Our office is in Tualatin at 8215 SW Tualatin-Sherwood Rd, Suite 200, Tualatin, OR 97062. From there we serve Portland, Lake Oswego and the wider metro, including Beaverton, Tigard, Wilsonville and Hillsboro, plus Vancouver, WA and Southwest Washington.

There is no trip fee anywhere in our service area, from Hillsboro to Gresham to Wilsonville to Vancouver, WA. Visits to Canby carry a $50 trip charge. Office hours are Monday through Friday, 7 AM to 6 PM. Call 971-331-4871.

See IT services in Portland for what we do, or IT support in Portland for how support works day to day.

Find us

8215 SW Tualatin-Sherwood Rd, Suite 200, Tualatin, OR 97062 · 971-331-4871 · sales@pdxittech.com
LinkedIn · YouTube · Podcast on Spotify

PDX Information Technology Services (pdxittech.com) is a Tualatin, Oregon managed IT provider owned by Steve Shaff. We are not affiliated with PDX IT Solutions (pdxits.com).