Managed IT Services in Gresham, OR for Small Businesses
PDX Information Technology Services (PDX IT) provides managed IT services in Gresham for small businesses and offices on the east side of the Portland metro. We are a locally owned managed IT provider based in Lake Oswego, and Gresham sits inside the on-site area we cover with no trip fee. Steve Shaff, the owner, is your direct point of contact, with a team of backup technicians behind him. Help desk, cybersecurity, backup and compliance support come together on one per-user monthly plan. We do not bill hourly and we do not do break-fix.
Contact Us · 971-331-4871 · sales@pdxittech.com
Managed IT for Gresham Offices, Shops and Job Sites
A lot of Gresham businesses run on a small number of people and a handful of systems: a front desk, a shared drive, an accounting program, a few laptops and a phone line. Nobody on staff is hired to manage IT, so it falls to whoever is most comfortable with computers, or to a call placed after something stops working. That arrangement works until the day it does not, and then the cost lands on a busy week.
Managed IT replaces that arrangement with a steady one. We keep devices updated, protect email, check that backups can be restored, and give your staff a help desk to contact. Because we work on managed plans only, we do better when your systems stay healthy. Our managed IT services in Portland page explains the model in detail, and the About page introduces the firm.
What Managed IT Services in Gresham Include
Every plan is built from the same core services:
- Help desk support. A person to call or email when a login fails, a printer stops, a new hire needs a laptop or Microsoft 365 acts up. See our IT support in Portland page for how the help desk works.
- Managed cybersecurity. Endpoint detection and response (EDR), multi-factor authentication (MFA), INKY email security on the Platinum plan and security awareness training for your staff. See our managed cybersecurity services.
- Backup and disaster recovery (BCDR). Backups that are tested, not assumed, so you know what can be restored if a laptop, a server or an account is lost. See backup and disaster recovery.
- Patching and monitoring. Updates applied on a schedule and devices watched for problems, so small issues do not pile up.
- Compliance support. Technical safeguards that support HIPAA, PCI DSS and the Oregon Consumer Privacy Act (OCPA) where they apply to you. See our IT compliance services. We are an IT provider, not a law firm, and this is not legal advice.
- Business phones. Help moving to modern business VoIP in Portland when an old phone system is due for replacement.
Who We Support in Gresham
We work with small businesses and offices that have fewer than about 50 employees and no in-house IT team. In and around Gresham that often means:
- Contractors and trades, where the office, the estimators and the crews on job sites all need the same files and phones. See managed IT for construction companies in the Portland metro.
- Medical, dental and therapy practices, where the front desk, the schedule and the practice software all have to work when patients arrive. See managed IT for healthcare and professional offices and our HIPAA IT services in Portland.
- Professional offices, such as accounting, insurance and legal offices, where deadlines and confidential files make downtime expensive. See managed IT for law firms in Portland.
- Growing local companies with a mix of office staff, remote employees and shared equipment, such as printers, scanners and Wi-Fi.
You can browse every industry we support on our managed IT by industry page. If you are not sure whether we are the right fit, the free assessment is the place to find out.
On-Site and Remote IT Support in Gresham
On-site support covers the area from Hillsboro to Gresham to Wilsonville to Vancouver, WA, including Portland, Beaverton and Clackamas, and there is no trip fee. That means a visit to a Gresham office costs no more than a visit anywhere else we cover. Remote support is available anywhere in the U.S., which helps when employees work from home or you have another location. Many everyday issues are solved remotely, and we come on-site when that is the better way to fix something.
Neighboring areas have their own pages: managed IT services in Portland, Vancouver, WA, Wilsonville, Lake Oswego, Beaverton and Hillsboro. For more on how remote support works, read about remote IT support for small business.
Managed IT Pricing in Gresham
Managed IT Gold is from $100 per user per month. Managed IT Platinum is from $180 per user per month. These are starting prices. After a free assessment you get a written quote sized to your office, so you see real numbers before you decide.
| Plan | Starting at | What it includes |
|---|---|---|
| Managed IT Gold | from $100 / user / month | Monitoring, patching, managed security tools, unlimited remote support and on-site support in our service area |
| Managed IT Platinum | from $180 / user / month | Everything in Gold, plus stronger security operations, advanced threat protection, INKY email and phishing protection, staff security training, Microsoft 365 and Google Workspace protection and alerts, and dark web monitoring |
Optional add-ons, such as physical backup and vulnerability scanning, are quoted in writing. Microsoft 365 licenses are billed directly by Microsoft.
90-Day Opt-Out
Try us for 90 days. If we are not the right fit, you can opt out in the first 90 days. After that, a 12-month agreement begins.
How Getting Started Works
- Free assessment. A conversation about how your office works, either remotely or at your location.
- Review. We look at accounts, devices, backups, email security and the systems your staff depends on, and explain what we find in plain English.
- Written recommendation. You get a Gold or Platinum recommendation with starting-at pricing.
- Cutover. We run the handoff, set up monitoring and document the environment while your business keeps running.
Gresham Managed IT FAQ
Do you provide on-site IT support in Gresham?
Yes. On-site support covers the area from Hillsboro to Gresham to Wilsonville to Vancouver, WA, including Portland, Beaverton and Clackamas, with no trip fee. We also support businesses remotely anywhere in the U.S.
What do managed IT services in Gresham cost?
Managed IT Gold is from $100 per user per month and Managed IT Platinum is from $180 per user per month. After a free assessment we give you a written quote sized to your office. See what managed IT costs in Portland for what affects the total.
Do you offer hourly or break-fix IT support?
No. We provide managed services only, on a monthly per-user plan, so our work stays focused on preventing problems.
What if we try you and it is not the right fit?
Try us for 90 days. If we are not the right fit, you can opt out in the first 90 days. After that, a 12-month agreement begins.
Which Gresham businesses do you work with?
Small businesses and offices with fewer than about 50 employees, such as contractors and trades, medical and dental practices, professional offices and growing local companies without an in-house IT team. We will tell you plainly during the free assessment if we are not the right fit.
Who will I actually talk to?
Steve Shaff, the owner, is your direct point of contact. A team of backup technicians supports him.
Related: managed IT services in Portland · managed IT in Wilsonville · managed IT by industry · managed IT FAQ · free IT health check
Talk to Steve About Managed IT in Gresham
Call 971-331-4871 or email sales@pdxittech.com to ask about a free assessment. You can also contact us online. Steve Shaff is your direct point of contact.