How a Beaverton Health Clinic Gained HIPAA Confidence and Dependable IT Support
A 14-person Beaverton healthcare clinic moved to PDX IT for managed IT and HIPAA compliance support.
Snapshot
- Client: Holistic Health Clinic
- Location: Beaverton, OR
- Industry: Healthcare
- Size: 14 staff
- Services: Managed IT / help desk, managed cybersecurity, compliance / HIPAA support, on-site support
- Timeframe: Client for about six months
The challenge
Holistic Health Clinic came to PDX IT from a previous IT company. The clinic’s main headaches were HIPAA compliance and general problem solving, and HIPAA compliance was what worried them most. IT issues interrupted the workday about every other week. Staff sometimes tried to handle user-end support themselves and were often left perplexed.
“Operating blindly is a HUGE HIPAA risk for a health clinic like ours, we could have been fined or patient data may have been vulnerable.”
— Jonathan Pierce, Clinic Director and Co-Owner, Holistic Health Clinic
What PDX IT did
PDX IT supports the clinic with four services:
- Managed IT / help desk
- Managed cybersecurity
- Compliance / HIPAA support
- On-site support
“Steve came in and provided insight into our systems that several other IT contractors failed to notice or address previously.”
— Jonathan Pierce, Clinic Director and Co-Owner, Holistic Health Clinic
“Steve immediately came in and started providing us with solutions that left us feeling much more confident.”
— Jonathan Pierce, Clinic Director and Co-Owner, Holistic Health Clinic
The results
- Staff time spent on IT: from at least 3–5 hours per month to zero
- Backup restore confidence: higher
- HIPAA compliance readiness: stronger
“We felt ‘live’ with IT support the first day Steve came in and as far as HIPAA compliance goes, we will utilize Steve’s expertise to continually integrate practices that keep us compliant.”
— Jonathan Pierce, Clinic Director and Co-Owner, Holistic Health Clinic
“Our systems have had minimal issues and when they do we rest easy knowing Steve always resolves them quickly.”
— Jonathan Pierce, Clinic Director and Co-Owner, Holistic Health Clinic
In the client’s words
“Steve has provided the most reliable, thoughtful, prompt and knowledgeable IT support my business has seen.”
— Jonathan Pierce, Clinic Director and Co-Owner, Holistic Health Clinic
“PDX IT has been easy, reliable and has shown the utmost integrity.”
— Jonathan Pierce, Clinic Director and Co-Owner, Holistic Health Clinic
“The best IT company in town.”
— Jonathan Pierce, Clinic Director and Co-Owner, Holistic Health Clinic
Work with PDX IT
Need managed IT and HIPAA compliance support for your practice? Visit pdxittech.com or call 971-331-4871.