Managed IT Services in Wilsonville, OR for Small Businesses
PDX Information Technology Services (PDX IT) provides managed IT services in Wilsonville for small businesses and offices at the south end of the Portland metro. We are a locally owned managed IT provider based in Lake Oswego, and Wilsonville sits inside the on-site area we cover with no trip fee. Steve Shaff, the owner, is your direct point of contact, with a team of backup technicians behind him. Help desk, cybersecurity, backup and compliance support come together on one per-user monthly plan. We do not bill hourly and we do not do break-fix.
Contact Us · 971-331-4871 · sales@pdxittech.com
Managed IT for Wilsonville Businesses Along the I-5 Corridor
Wilsonville sits where Clackamas and Washington counties meet, just off I-5, and its businesses range from small professional offices to companies that run a warehouse, a shop or a showroom alongside the office. Many of them are too big to rely on one employee who happens to be good with computers, and too small to hire an IT department.
Managed IT fills that gap. We keep your devices updated, protect your email, check that your backups can be restored and give your staff a help desk to call. We work on managed plans only, so we do better when your systems stay healthy. Our managed IT services in Portland page explains the model, and the About page introduces the firm.
What Managed IT Services in Wilsonville Include
- Help desk support. One place for staff to turn when a login fails, a laptop needs setup or a shared printer goes offline. See our IT support in Portland page.
- Managed cybersecurity. Endpoint detection and response (EDR), multi-factor authentication (MFA), INKY email security on the Platinum plan and security awareness training. See our managed cybersecurity services.
- Backup and disaster recovery (BCDR). Tested backups and a plan for getting back to work after a failed device, a ransomware attack or an account loss. See backup and disaster recovery.
- Network and Wi-Fi. Office and shop-floor Wi-Fi, firewalls and the connections between locations, reviewed as part of the plan.
- Compliance support. Technical safeguards that support HIPAA, PCI DSS and the Oregon Consumer Privacy Act (OCPA) where they apply to you. See our IT compliance services. We are an IT provider, not a law firm, and this is not legal advice.
- Planning. Hardware refreshes, a cloud move or a new space, handled through IT consulting in Oregon.
Who We Support in Wilsonville
We work with small businesses and offices that have fewer than about 50 employees and no in-house IT team. In and around Wilsonville that often includes:
- Professional offices, such as accounting, insurance, engineering and legal offices, where confidential files and deadlines make downtime expensive. See managed IT for law firms in Portland.
- Medical, dental and therapy practices, where the front desk and practice software need to work when patients arrive. See managed IT for healthcare and professional offices and our HIPAA IT services in Portland.
- Contractors and trades, with office staff and crews who need the same files and phones. See managed IT for construction companies in the Portland metro.
- Companies with a shop, warehouse or another site, where Wi-Fi coverage, shared equipment and connections between locations matter as much as the office computers.
Every industry we support is listed on our managed IT by industry page. If you are not sure whether we are the right fit, the free assessment is the place to find out.
On-Site and Remote IT Support in Wilsonville
On-site support covers the area from Hillsboro to Gresham to Wilsonville to Vancouver, WA, including Portland, Beaverton and Clackamas, and there is no trip fee. Wilsonville is at the southern end of that range, and a visit there costs no more than a visit anywhere else we cover. Remote support is available anywhere in the U.S., which helps when employees work from home or you have another location. Many everyday issues are solved remotely, and we come on-site when that is the better way to fix something.
Nearby areas have their own pages: Lake Oswego, Beaverton, Hillsboro, Gresham and Vancouver, WA. For more on remote work, read about remote IT support for small business.
Managed IT Pricing in Wilsonville
Managed IT Gold is from $100 per user per month. Managed IT Platinum is from $180 per user per month. These are starting prices. After a free assessment you get a written quote sized to your office, so you see real numbers before you decide.
| Plan | Starting at | What it includes |
|---|---|---|
| Managed IT Gold | from $100 / user / month | Monitoring, patching, managed security tools, unlimited remote support and on-site support in our service area |
| Managed IT Platinum | from $180 / user / month | Everything in Gold, plus stronger security operations, advanced threat protection, INKY email and phishing protection, staff security training, Microsoft 365 and Google Workspace protection and alerts, and dark web monitoring |
Optional add-ons, such as physical backup and vulnerability scanning, are quoted in writing. Microsoft 365 licenses are billed directly by Microsoft.
90-Day Opt-Out
Try us for 90 days. If we are not the right fit, you can opt out in the first 90 days. After that, a 12-month agreement begins.
How Getting Started Works
- Free assessment. A conversation about how your business works, either remotely or at your location.
- Review. We look at accounts, devices, backups, email security, Wi-Fi and the systems your staff depends on, and explain what we find in plain English.
- Written recommendation. You get a Gold or Platinum recommendation with starting-at pricing.
- Cutover. We run the handoff, set up monitoring and document the environment while your business keeps running.
Wilsonville Managed IT FAQ
Do you provide on-site IT support in Wilsonville?
Yes. On-site support covers the area from Hillsboro to Gresham to Wilsonville to Vancouver, WA, including Portland, Beaverton and Clackamas, with no trip fee. We also support businesses remotely anywhere in the U.S.
What do managed IT services in Wilsonville cost?
Managed IT Gold is from $100 per user per month and Managed IT Platinum is from $180 per user per month. After a free assessment we give you a written quote sized to your office. See what managed IT costs in Portland for what affects the total.
Can you support a business with more than one location?
Yes. We support small businesses with more than one location, and remote support is available anywhere in the U.S. We look at how the locations connect during the free assessment and recommend a plan sized to your team.
Do you offer hourly or break-fix IT support?
No. We provide managed services only, on a monthly per-user plan, so our work stays focused on preventing problems.
What if we try you and it is not the right fit?
Try us for 90 days. If we are not the right fit, you can opt out in the first 90 days. After that, a 12-month agreement begins.
Who will I actually talk to?
Steve Shaff, the owner, is your direct point of contact. A team of backup technicians supports him.
Related: managed IT services in Portland · managed IT in Gresham · managed IT by industry · managed IT FAQ · free IT health check
Talk to Steve About Managed IT in Wilsonville
Call 971-331-4871 or email sales@pdxittech.com to ask about a free assessment. You can also contact us online. Steve Shaff is your direct point of contact.