Frequently Asked Questions

PDX Information Technology Services is a locally owned IT partner for small and mid-size businesses in the Portland metro, Lake Oswego, and across the Pacific Northwest. We handle managed IT, cybersecurity, compliance, backups and disaster recovery, VoIP, and help desk support so your team can get back to the business. Steve Shaff, owner, plus a team of backup technicians; Steve is your direct point of contact.

PDX Information Technology Services (pdxittech.com) is a Tualatin, Oregon managed IT provider owned by Steve Shaff. We are not affiliated with PDX IT Solutions (pdxits.com).

Our office is at 8215 SW Tualatin-Sherwood Rd, Suite 200, Tualatin, OR 97062. We support businesses throughout Portland, Lake Oswego, Tualatin, Wilsonville, Beaverton, Hillsboro, Vancouver, and the wider PNW. Most issues are resolved remotely. When something needs hands on site, we come to you: on-site support runs from Hillsboro to Gresham to Wilsonville to Vancouver WA, including Portland, Beaverton and Clackamas, with no trip fee. Remote support is available anywhere in the U.S.

Yes. Our office is in Tualatin. See our page on managed IT services in Lake Oswego for services, pricing and how to get started.

Yes. We support dental, medical, therapy, accounting and legal offices. See our page on managed IT for healthcare and professional offices.

No. We do not do on-demand, hourly, or break-fix work. We only offer managed services. If you need a partner who is already watching the network, patching, and answering the help desk, that is what we do.

Gold Managed Services starts at $100 per user, per month and includes:

• 24/7 monitoring
• Weekly tune-ups and security patches
• Daily cleanup and maintenance
• Managed security tools
• Unlimited remote support
• Unlimited on-site support from Hillsboro to Gresham to Wilsonville to Vancouver WA, including Portland, Beaverton and Clackamas, with no trip fee (a trip fee may apply outside that area)

Platinum Managed Services is $180 per user, per month and includes everything in Gold plus:

• Security Operations Center (SOC)
• Managed Detection and Response (MDR)
• Microsoft 365 and Google Workspace protection
• Advanced phishing protection
• Security awareness training
• Dark web monitoring

Common add-ons:

• Backup and disaster recovery, quoted in writing
• Microsoft 365 and Google Workspace licensing, billed by the vendor
• Vulnerability scanning, quoted in writing

We prioritize emergencies ahead of routine requests.

No. We are remote first because most issues are solved faster that way, but on-site support is included locally with our managed services plans.

Endpoint detection and response (EDR), multi-factor authentication (MFA), advanced phishing protection, security awareness training, vulnerability scanning, and security controls aligned with HIPAA and PCI requirements.

Yes. We run a gap analysis, implement and document the required controls, train your staff, and produce the evidence you need for audits.

We provide managed backups with defined RPO and RTO targets, plus regularly tested restores so you know your data actually comes back.

Yes. We provide and support business VoIP phone systems.

Monday through Friday, 7am to 7pm Pacific. We are closed Saturday and Sunday. Managed clients get 24/7 monitoring.

We offer a 90-day opt-out: try us for 90 days, and if we’re not the right fit you can opt out; after that, a 12-month agreement begins. There are no hidden project fees.

We bring the coffee and donuts. Book a time at https://calendly.com/steve-pdxittech, email sales@pdxittech.com, or call 971-331-4871.

Yes. MFA, tested backups, security awareness training, and monitored email are the controls insurers ask about, and having them in place helps with premiums and eligibility.