Managed IT Services in Portland — Proactive Support for Small Businesses
PDX Information Technology Services delivers enterprise-level managed IT, cybersecurity, and compliance support for Portland small businesses with under 50 employees — without enterprise complexity or surprise invoices.
Book a free IT assessment · Call 971-331-4871 · sales@pdxittech.com
Why Portland SMBs outgrow break-fix
Most Portland businesses are small. When your “IT guy” only shows up after something fails, you pay twice: once in downtime, again in emergency rates.
Portland firms in healthcare, legal, professional services, and construction feel that cost immediately — lost appointments, stalled closings, idle crews. Break-fix was fine when you had five computers. It is not fine when you have HIPAA, OCPA, cyber insurance questionnaires, or clients who expect you online every morning.
PDX IT is a proactive managed service provider based in Lake Oswego. We monitor, patch, and harden your environment before tickets pile up. We do not sell break-fix or hourly “when it breaks” support.
What’s included
Gold and Platinum managed plans are built for offices with roughly 10–50 users:
- 24/7 monitoring and alerting on servers, workstations, and critical services
- Patch management so security updates actually get applied
- Endpoint detection and response (EDR) and managed security tooling
- Help desk — unlimited remote support for covered users
- Local on-site across Portland’s eastside and westside (and the wider metro) when remote isn’t enough
- Business continuity & disaster recovery (BCDR) options so ransomware or hardware failure doesn’t end the week
- VoIP and modern collaboration when you’re ready to replace aging phone systems
- Compliance support for HIPAA, PCI, GDPR, and Oregon’s Consumer Privacy Act (OCPA) where it applies to you
You get one accountable partner — not a rotating cast of freelancers.
Transparent pricing
| Plan | Starting at | Best for |
|---|---|---|
| Gold Managed Services | $100 / user / month | Monitoring, patching, managed security tools, unlimited remote support, on-site in our local service area |
| Platinum Managed Services | $180 / user / month | Everything in Gold, plus stronger security operations, advanced threat protection, INKY email/phishing protection, staff security training, Microsoft 365 / Google Workspace protection and alerts, dark web monitoring |
Optional add-ons (for example physical backup starting at $25/TB, vulnerability scanning) are quoted in writing. No hidden project fees on managed plans. Prices are always starting at — we size the final quote after we see your environment.
90-day Switch Guarantee
Leaving a break-fix shop — or another MSP — should not feel like a leap. If you’re not satisfied in the first 90 days, we uninstall what we installed, restore your prior system, and refund 100% of our fees.
Industries we know in Portland
Across the Portland–Vancouver–Hillsboro MSA, the largest pools of small establishments (under 50 employees) include healthcare, professional services (including legal), and construction. Those are also the firms that buy managed IT for the right reasons: compliance, billable-hour uptime, and multi-crew operations.
Explore deeper pages:
- HIPAA IT Services — Portland
- Managed IT for Law Firms — Portland
- Managed IT for Construction — Portland Metro
OCPA, cyber insurance, and “are we covered?”
Oregon’s Consumer Privacy Act and insurer questionnaires keep raising the bar for how small businesses handle personal data and security controls. We help you put practical safeguards in place — MFA, email security, backups you can restore, documented policies — so you can answer auditors and underwriters with evidence, not guesses.
We also support PCI for firms that take card payments, and GDPR where you process EU resident data. Ask us which frameworks actually apply; we won’t invent requirements you don’t have.
How onboarding works (30-day audit mindset)
- Book a free assessment — office visit or remote kickoff. Coffee and donuts if we come to you (we bring the donuts).
- Inventory and gap review — access, backups, email security, endpoint health, compliance gaps — in plain English.
- Written Gold or Platinum recommendation with starting-at pricing.
- Cutover we run — vendor handoff, documentation, monitoring live. You keep serving customers.
Office: 4800 Meadows Road #395, Lake Oswego, OR 97035. On-site across Portland metro and into Clark County, WA.
FAQ
Do you only serve Portland?
No. Primary coverage is Portland metro plus Vancouver / Clark County, WA, from our Lake Oswego office. See also Managed IT Vancouver WA, Hillsboro, and Beaverton.
Is this the same as hiring a full-time IT person?
For most firms under 50 employees, managed IT costs less than a senior hire and covers nights, weekends, and security tooling one person rarely owns alone.
Can we keep our current software and vendors?
Yes. We coordinate with your line-of-business apps and cloud tenants. We don’t rip out what works without a reason.
Do you offer break-fix?
No. Proactive managed plans only — that is the model that keeps small businesses safer and more predictable.
Where can I see plan details?
Start with Managed Services and Managed IT cost in Portland, then book an assessment for numbers sized to your headcount.
Ready for proactive IT in Portland?
Stop paying for surprises. Get monitoring, cybersecurity, and a local team that shows up.
Book your free IT assessment
Call 971-331-4871 · Email sales@pdxittech.com
Gold from $100/user · Platinum from $180/user · 90-day money-back · No break-fix