Managed IT Services in Portland Metro and Southwest Washington for Small and Medium-Sized Businesses

IT services Portland businesses can count on

Most small businesses don't have an IT department. They have a person who's "good with computers," a stack of vendor logins and a habit of calling someone only after something breaks. That costs you twice: once in lost work, then again when the repair bill arrives.

Managed IT flips that around. We watch your systems around the clock, patch and tune them on a schedule, lock down the accounts attackers target and keep backups you can actually restore. When something does go wrong, you have one team to call, and it already knows your environment.

Because everything is billed per user per month, our incentives line up with yours. We do well when your systems stay healthy and quiet, not when they break.

Managed IT plans and pricing

Both plans include unlimited remote support and unlimited on-site support in our local service area. Pricing is published so you know what you'll pay before we ever talk.

Gold Managed Services: starting at $100 per user, per month

• 24/7 monitoring: we keep an eye on your workstations, servers and network gear around the clock and catch problems early.
• Weekly tune-ups: operating system and application patches on a schedule, so security fixes don't sit uninstalled.
• Daily clean-up: routine maintenance that keeps machines running well.
• Managed security tools: endpoint protection against viruses, malware and ransomware, managed by us.
• Dark web monitoring: we watch for your company's credentials showing up in breach dumps and dark web marketplaces, so exposed passwords get changed before someone uses them.
• Unlimited remote support: call or email our help desk as often as you need.
• Unlimited on-site support: included in our local service area. A service fee may apply for locations outside it.

Platinum Managed Services: starting at $180 per user, per month

Everything in Gold, plus a deeper security stack:

• 24/7 security operations center (SOC): a dedicated security team watching for threats around the clock.
• Managed detection and response (MDR): advanced threat detection that can contain sophisticated attacks.
• Cloud data backup: protection for the data in Microsoft 365 or Google Workspace.
• Cloud data alerts: notice of unusual activity in your cloud accounts.
• Spam and phishing protection: advanced email filtering in front of your inbox.
• Employee security awareness training: short, practical training so your team spots scams.
• Dark web monitoring: included in Platinum as well.

Optional add-ons

• Physical system backup for on-premises servers and workstations. Pricing is quoted in writing before you agree to it.
• Vulnerability scanning monthly or quarterly, for compliance requirements. Pricing is quoted in writing before you agree to it.
• Microsoft 365 / Google Workspace: you pay Microsoft or Google directly for licenses. We set it up and manage it as part of your plan.

Not sure which plan fits? Ask us and we'll walk through it with you.

How does onboarding work?

Switching IT providers sounds painful. We keep it simple.

1. Discovery conversation. We learn how your business runs, what's frustrating you and what you're required to comply with.
2. Environment review. We document your devices, accounts, network, backups and vendors. Many offices find out for the first time who actually has admin access.
3. Transition. We coordinate the handoff from your previous provider, deploy our monitoring and security tools, and fix the urgent gaps first: MFA, backups and unpatched machines.
4. Steady state. Your team uses one help desk, and we keep tuning, patching and reporting.
5. Your 90-day opt-out. Try us for 90 days. If we're not the right fit, you can opt out with no penalties.

Common IT problems we take off your plate

• "Our computers are slow and nobody knows why." Regular tune-ups, patching and hardware lifecycle planning keep machines usable and tell you when it's time to replace one, before it fails.
• "We think our passwords have leaked." Dark web monitoring, MFA and managed password practices close the most common door attackers use.
• "An email asked us to change a vendor's bank details." Email filtering, staff training and clear payment-verification steps help stop invoice and wire fraud. Read our guide to invoice payment fraud.
• "Our cyber insurance questionnaire asks things we can't answer." We document your controls (MFA, EDR, backups, training) so renewals stop being guesswork.
• "Our last IT person left and took the passwords with them." We document admin accounts, licenses and vendors, and keep that documentation current.
• "We're a medical office and HIPAA keeps us up at night." We put the technical safeguards in place and support your risk assessments and policies.

Results: a real client story

Holistic Health Clinic, Beaverton (healthcare, 14 staff)

Holistic Health Clinic came to PDX IT from a previous IT company. HIPAA compliance was what worried them most, and IT issues interrupted the workday about every other week. We now provide their managed IT and help desk, managed cybersecurity, HIPAA compliance support and on-site support.

After about six months: staff time spent on IT went from at least 3 to 5 hours a month to zero, and the clinic reports more confidence in backup restores and stronger HIPAA readiness.

"Steve came in and provided insight into our systems that several other IT contractors failed to notice or address previously."
Jonathan Pierce, Clinic Director and Co-Owner, Holistic Health Clinic (from our case study)

Read the full Holistic Health Clinic case study · All case studies

Industries we support

We're an IT provider for small and mid-size businesses, usually with fewer than 50 employees, in industries where downtime and data exposure really hurt.

• Healthcare, dental and optometry: HIPAA-aware IT, Business Associate Agreements, secure email and backup. See managed IT for healthcare and HIPAA IT services.
• Law firms: client confidentiality, document management and secure remote access. See managed IT for law firms.
• Accounting and financial services: protection against wire and invoice fraud, plus the controls your regulators and insurers ask about. See managed IT for financial services.
• Construction and trades: laptops and phones in the field, job-site connectivity and office-to-site file access. See managed IT for construction.
• Professional offices, retail and nonprofits: reliable workstations, Microsoft 365, Wi-Fi and point-of-sale support.

Browse managed IT by industry

Managed IT across the Portland metro and Southwest Washington

Our office is in Tualatin, and we provide on-site support with no trip fee anywhere in our service area, from Hillsboro to Gresham to Wilsonville to Vancouver, WA.

Oregon

Southwest Washington

Managed IT services Portland FAQ