Krispy Kreme Cyberattack: Preparing for Business Disruption

By , Owner, PDX Information Technology Services

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Krispy Kreme reported unauthorized activity on its systems on November 29, 2024, which disrupted online ordering in parts of the United States while stores stayed open. The company said the incident could have a material impact and that it had brought in outside cybersecurity experts and notified federal law enforcement. It also said it expected cyber insurance to cover some recovery costs.

What the story shows

  • Any business can be affected, including familiar consumer brands.
  • Disruption has a price beyond the immediate fix: lost sales, expert fees and staff time.
  • Preparation matters: a plan and the right insurance change how bad the situation becomes.

How a small business can prepare

  • Know your critical systems: online ordering, email, payments, phones. Decide how you would operate if one went down.
  • Back up and test restores for those systems.
  • Write an incident plan with contacts for your IT provider, insurer and law enforcement guidance.
  • Review cyber insurance: insurers often ask about MFA, backups and training, and managed IT can help you document them.

Related reading

Talk to a local team

PDX Information Technology Services provides managed IT, cybersecurity and compliance support for small businesses in Portland, Lake Oswego, Beaverton, Hillsboro and Vancouver, WA. Plans start at $100 per user per month (Gold) and $180 per user per month (Platinum). Call 971-331-4871 or book a free assessment.

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Steve Shaff, owner of PDX Information Technology Services

About the author: Steve Shaff

Steve Shaff is the owner of PDX Information Technology Services, a managed IT provider he founded in 2020. From the Tualatin office he helps businesses across Portland Metro & Southwest Washington with IT support, cybersecurity and compliance. More about Steve ยท Contact PDX IT

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