IT Help Desk Portland: Small Business Tech Support
PDX Information Technology Services (PDX IT) runs an IT help desk for Portland small businesses with fewer than 50 employees. Your staff get unlimited remote tech support and on-site visits with no trip fee, all included in one monthly per-user managed IT plan. No hourly billing and no break-fix invoices.
Portland Tech Support Without the Hourly Meter
A lot of small offices in Portland still handle IT the old way: something breaks, someone searches for a tech, and an invoice shows up a week later. That model rewards the provider when things go wrong. Our help desk works the other way. It is part of a managed IT plan, so we’re paid to keep problems from happening and to fix the ones that do without counting minutes.
Help desk support is unlimited on both of our plans. Your team can ask the small questions that usually get ignored until they turn into big ones: why Outlook keeps asking for a password, why a shared folder disappeared, or whether that strange email is safe to open.
What Our IT Help Desk in Portland Covers
- Accounts and sign-in: password resets, locked accounts, multi-factor authentication and new phones
- Microsoft 365 and Google Workspace: Outlook, Teams, OneDrive, SharePoint, Gmail and shared drives
- Computers: slow or crashing PCs and Macs, updates, software installs and replacements
- Printers and scanners: driver problems, scan-to-email and devices that drop off the network
- Wi-Fi and internet: dead spots, dropped connections and slow speeds (see network support in Portland)
- Business phones: desk phones, softphone apps and call routing, with VoIP included in Gold and Platinum
- People changes: new-hire setup and same-day offboarding when someone leaves
- Suspicious email: a quick second opinion before anyone clicks
How to Reach the Help Desk
Call 971-331-4871, send an email or open a ticket. Our office is open Monday through Friday, 7 AM to 6 PM. You reach a technician on our own team who works from documentation of your systems, so you don’t have to explain your setup from scratch every time.
Most issues are solved remotely: with your permission, the technician connects to the computer and fixes the problem while you watch. When the problem needs hands on hardware, we come on-site anywhere in Portland, from downtown and the Pearl to Lloyd District, Southwest Portland and the east side, with no trip fee.
Help Desk Plus Prevention: Why It Costs Less Over Time
A help desk on its own only reacts. Ours sits on top of monitoring, patching and security tools, so many tickets never happen. We see a failing hard drive before it dies, push updates on a schedule instead of letting them interrupt meetings and block malicious email before it lands in an inbox. When the same problem keeps showing up, we fix the cause rather than closing the same ticket every month.
That prevention is what makes a flat monthly price work for both sides. You know what IT costs each month, and we have every reason to keep your systems healthy.
Help Desk Pricing in Portland
| Plan | Price | Help desk and more |
|---|---|---|
| Gold | Starting at $100 / user / month | Unlimited remote and on-site help desk, monitoring, patching, managed endpoint security, dark web monitoring and business VoIP. |
| Platinum | Starting at $180 / user / month | Everything in Gold, plus INKY email and phishing protection, security awareness training, advanced threat protection and Microsoft 365 / Google Workspace alerting. |
These are starting prices. After a free assessment you get a written per-user quote. Every plan starts with a 90-day opt-out, so you can see how the help desk works for your team before you’re committed.
Who Uses Our Portland Help Desk
We work with small offices that don’t have an IT department, or have one person who is stretched too thin. That includes medical, dental and vision practices, law firms, accounting and financial offices, construction companies and nonprofits. If you have an internal IT contact, we can work alongside them and take the everyday tickets off their plate.
More Than a Help Desk
The help desk is one part of our managed IT services in Portland. The same plan includes cybersecurity services in Portland, tested backups, compliance support and IT consulting in Oregon. For a general overview of how our help desk works across all locations, see help desk and tech support.
We also support teams outside Portland: Beaverton IT support, Hillsboro IT support, Tigard IT services, Tualatin IT services and Vancouver, WA IT support.
IT Help Desk Portland: FAQ
Is help desk support unlimited?
Yes. Remote and on-site help desk support is unlimited on both Gold and Platinum, with no hourly charges.
Do you offer hourly or one-time tech support in Portland?
No. We only work on monthly managed plans, so we’re paid to prevent problems instead of billing by the hour to fix them.
What are your help desk hours?
Our office is open Monday through Friday, 7 AM to 6 PM. Call 971-331-4871.
Is there a trip fee for on-site help in Portland?
No. On-site visits anywhere in Portland Metro and Southwest Washington are included.
How much does the help desk cost?
It’s included in managed IT: Gold starts at $100 per user per month and Platinum starts at $180 per user per month.
Can we try it before committing?
Yes. Every plan starts with a 90-day opt-out.
PDX Information Technology Services · 8215 SW Tualatin-Sherwood Rd, Suite 200, Tualatin, OR 97062 · 971-331-4871 · Mon–Fri 7 AM–6 PM. Serving Portland Metro and Southwest Washington.