IT Support in Lake Oswego for Small Businesses and Professional Offices

PDX Information Technology Services (PDX IT) provides IT support in Lake Oswego for small businesses and professional offices. We are a locally owned managed IT provider with our office in Lake Oswego. Steve Shaff, the owner, is your direct point of contact, with a team of backup technicians behind him. Help desk, cybersecurity, backup and compliance support come together on one per-user monthly plan. We do not bill hourly and we do not do break-fix.

Contact Us · 971-331-4871 · sales@pdxittech.com

Managed IT Support from a Lake Oswego Office

Plenty of Lake Oswego offices have outgrown the friend-who-knows-computers arrangement but do not need a full-time IT department. Managed IT fills that gap. Instead of calling someone after something breaks, you have a provider that keeps your computers updated, protects your email, checks your backups and answers when your team has a problem.

We work on managed plans only, and that is deliberate. A provider paid by the hour earns more when your systems fail. On a monthly per-user plan we do better when your systems stay healthy, so our work is aimed at preventing the problem in the first place. The managed IT services in Portland page explains the model in more detail, and the About page introduces our locally owned IT firm.

What Managed IT Services in Lake Oswego Include

Every plan is built from the same core services:

  • Help desk support. A person to call or email when a login fails, a printer stops, a new laptop needs setup or Microsoft 365 acts up. It is the same everyday IT support in Portland service, delivered to Lake Oswego offices.
  • Managed cybersecurity. Endpoint detection and response (EDR), multi-factor authentication (MFA), INKY email security and security awareness training for your staff. See our managed cybersecurity services.
  • Backup and disaster recovery (BCDR). Backups that are tested, not assumed, so you know what can be restored if a laptop, a server or an account is lost. See backup and disaster recovery.
  • Compliance support. Technical safeguards that support HIPAA, PCI DSS and the Oregon Consumer Privacy Act (OCPA), plus GDPR only where you handle the data of EU residents. See our IT compliance services. We are an IT provider, not a law firm, and this is not legal advice.
  • Business phones. Help moving to modern business VoIP in Portland when your old phone system is due for replacement.
  • Planning. Hardware refreshes, a move to the cloud or a new office, handled through IT consulting in Oregon as part of the relationship.

Who We Support in Lake Oswego

We work with small businesses and professional offices: law and accounting offices, medical and dental practices, and growing local companies that have no in-house IT team. The service is the same whether you are on Kruse Way or working from a home office elsewhere in the city.

Some offices need more than the basics. Law offices can read about managed IT for law firms in Portland. Practices that handle patient information can start with managed IT for healthcare in Portland and our HIPAA IT services in Portland page. If you are not sure whether we are the right fit, the free assessment is the place to find out.

On-Site and Remote IT Support Around Lake Oswego

Lake Oswego is home base for us. On-site support covers the area from Hillsboro to Gresham to Wilsonville to Vancouver, WA, including Portland, Beaverton and Clackamas, and there is no trip fee. Remote support is available anywhere in the U.S., which suits employees who work from home and companies with a second location. Many everyday issues can be handled remotely, and we come on-site when that is the better way to fix something.

If you have an office across the river or on the west side, see our pages for managed IT services in Vancouver, WA, managed IT services in Beaverton, managed IT services in Hillsboro, managed IT services in Gresham and managed IT services in Wilsonville. For a closer look at how remote work fits in, read about remote IT support for small business.

Managed IT Pricing in Lake Oswego

Managed IT Gold is from $100 per user per month. Managed IT Platinum is from $180 per user per month. These are starting prices. After a free assessment you get a written quote sized to your office, so you see real numbers before you decide anything. Optional add-ons are quoted in writing before you agree to them. For more on what drives the total, see what managed IT costs in Portland.

90-Day Opt-Out

Try us for 90 days. If we are not the right fit, you can opt out in the first 90 days. After that, a 12-month agreement begins.

How Getting Started Works

  1. Free assessment. We start with a remote kickoff or a phone call.
  2. Review. We look at accounts, devices, backups and email security, and explain what we find in plain English.
  3. Written recommendation. You get a Gold or Platinum recommendation with starting-at pricing.
  4. Cutover. We run the handoff from your current provider or in-house person, set up monitoring and document the environment while your team keeps working.

Lake Oswego IT Support FAQ

Do you provide IT support in Lake Oswego?

Yes. Our office is in Lake Oswego, and on-site support covers the area from Hillsboro to Gresham to Wilsonville to Vancouver, WA, including Portland, Beaverton and Clackamas, with no trip fee. We also support businesses remotely anywhere in the U.S.

What do managed IT services in Lake Oswego cost?

Managed IT Gold is from $100 per user per month and Managed IT Platinum is from $180 per user per month. After a free assessment we give you a written quote sized to your office. See what managed IT costs in Portland for what affects the total.

Do you offer hourly or break-fix IT support?

No. We provide managed services only, on a monthly per-user plan. That keeps our work focused on preventing problems instead of billing for them after they happen.

What if we try you and it is not the right fit?

Try us for 90 days. If we are not the right fit, you can opt out in the first 90 days. After that, a 12-month agreement begins.

Which kinds of Lake Oswego businesses do you work with?

Small businesses and professional offices, such as law and accounting offices, medical and dental practices and growing local companies without an in-house IT team. We will tell you plainly during the free assessment if we are not the right fit.

Who will I actually talk to?

Steve Shaff, the owner, is your direct point of contact. A team of backup technicians supports him.

Talk to Steve About IT Support in Lake Oswego

Call 971-331-4871 or email sales@pdxittech.com to ask about a free assessment. You can also contact us online. Steve Shaff is your direct point of contact.

PDX Information Technology Services, 4800 Meadows Road #395, Lake Oswego, OR 97035