Managed IT for Healthcare and Professional Offices in Portland

PDX Information Technology Services (PDX IT) provides managed IT for healthcare and professional offices in Portland: dental and medical practices, therapy offices, and accounting and legal offices. Your front desk, schedule, practice software, phones and email all depend on technology that has to be working when patients and clients arrive. We keep it running on one per-user monthly plan. Steve Shaff, the owner, is your direct point of contact, with a team of backup technicians behind him.

Contact Us · 971-331-4871 · sales@pdxittech.com

Why Offices That Run on Appointments and Deadlines Need Managed IT

When a check-in workstation stops working, the problem is not just a computer. It is a full waiting room, a delayed schedule and a staff member who cannot pull up a record. When the shared drive or billing system of an accounting office is unavailable near a filing deadline, the effect is the same. These offices run on a handful of systems, and every one of them matters.

We do not sell hourly or break-fix support. We provide managed services only. We monitor and update your systems, protect your email, test your backups and give your staff a help desk to call, so problems are found and handled before they interrupt a day. If you are comparing providers, our guide on managed IT services in Portland explains the model.

Healthcare and Professional Offices We Support

Dental practices. Imaging computers, practice management software, front-desk workstations and phones that all have to work together.
Medical and specialty practices. Exam-room and front-desk computers, EHR access, scanning and printing.
Therapy and behavioral health offices. Secure email, laptops, remote access and private notes for clinicians who see clients in more than one place.
Accounting offices. Shared client files, remote access and a setup that holds up through busy season.
Legal offices. Email, documents and backups. Law firms can also read our page on managed IT for law firms in Portland. See every industry we support on our managed IT by industry page.

What Managed IT for Healthcare Includes

This is the day-to-day work that keeps an office running:

Help desk. A person your staff can call or email for password resets, new-hire setup, offboarding, printers and everyday problems. See our IT support in Portland page.
Managed devices. Updates and patches for workstations and servers.
Practice software and EHR vendors. We coordinate with your EHR and practice management vendors. We do not claim to specialize in any one software brand.
Microsoft 365 and email. Setup, management and INKY email security.
Managed cybersecurity. Endpoint detection and response (EDR), multi-factor authentication (MFA) and security awareness training. See our managed cybersecurity services.
Backup and disaster recovery. Backups that are tested, with a plan for getting back to work. See backup and disaster recovery.
Network and phones. Wi-Fi, printers, scanners and business VoIP in Portland.

Security and Compliance Support for Practices and Offices

Practices that handle patient information have HIPAA obligations, and your practice remains responsible for them. We handle the IT side: running technical safeguards such as MFA, EDR and backups, and helping you keep the records that show the work was done. We will sign a Business Associate Agreement (BAA) when your practice asks for one. See what a BAA means when you hire an IT provider. The HIPAA IT services in Portland page covers that work in depth, and our HIPAA security risk analysis guide explains how a risk analysis works. For AI tools in a practice, see AI and HIPAA for Portland healthcare practices.

Accounting and legal offices have their own confidentiality duties. We put technical safeguards in place, and your professional advisor answers the legal questions. If you take card payments, we also support PCI DSS, and we help with the Oregon Consumer Privacy Act (OCPA) where it applies. See our IT compliance services. We are an IT provider, not a law firm, and nothing on this page is legal advice.

On-Site and Remote Support Across the Portland Area

On-site support covers the area from Hillsboro to Gresham to Wilsonville to Vancouver, WA, including Portland, Beaverton and Clackamas, and there is no trip fee. Remote support is available anywhere in the U.S., which helps practices with staff who work from home or a second location. Our office is in Lake Oswego, and you can read about IT support in Lake Oswego. We also serve Vancouver, WA and Beaverton offices.

Managed IT Pricing for Practices and Offices

Managed IT Gold is from $100 per user per month. Managed IT Platinum is from $180 per user per month. These are starting prices, and after a free assessment you receive a written quote sized to your office. See what managed IT costs in Portland for what affects the total.

90-Day Opt-Out

Try us for 90 days. If we are not the right fit, you can opt out in the first 90 days. After that, a 12-month agreement begins.

How Getting Started Works

Free assessment. We start with a conversation, scheduled around your patient or client calendar.
Review. We look at accounts, devices, backups, email security and the systems your staff depends on, and explain what we find in plain English.
Written recommendation. You get a Gold or Platinum recommendation with starting-at pricing.
Cutover. We run the handoff, set up monitoring and document the environment while your office keeps working.

Healthcare and Professional Office IT FAQ

What is managed IT for healthcare?

It is ongoing IT support for a practice or office on a monthly per-user plan. We monitor and update your devices, protect your email, test your backups, run a help desk for your staff and coordinate with your software vendors, instead of fixing things only after they break.

Which offices do you work with?

Dental, medical, specialty and therapy practices, plus accounting and legal offices. If your office runs on appointments, client records or deadlines and has no in-house IT team, it is worth a conversation.

Will you work with our EHR or practice management vendor?

Yes. We coordinate with your EHR and practice management vendors on access, updates and troubleshooting. We do not claim to specialize in any one software brand.

How is this different from your HIPAA IT services page?

This page is about the day-to-day IT that keeps a healthcare or professional office running. Our HIPAA IT services in Portland page goes deeper on the HIPAA-focused safeguards, Business Associate Agreement and risk assessment for practices that handle patient information.

Do you offer hourly or break-fix IT support?

No. We provide managed services only, so our work stays focused on preventing problems.

What does managed IT cost for a small practice?

Managed IT Gold is from $100 per user per month and Managed IT Platinum is from $180 per user per month. After a free assessment you get a written quote. If we are not the right fit, you can opt out in the first 90 days. After that, a 12-month agreement begins.

Talk to Steve About Managed IT for Your Office

Call 971-331-4871 or email sales@pdxittech.com to ask about a free assessment. You can also contact us online. Steve Shaff is your direct point of contact.