Managed Services

What Are the Benefits of Managed Services for Your Business?

Managed services are all-inclusive solutions designed to take care of an organization’s technology systems and support the people who use them. These services cover a broad range of needs, from keeping systems secure to performing regular maintenance, ensuring everything runs smoothly and reducing the chances of problems.  Here’s an expanded description of what you get with managed services:

  • Local Onsite / Remote support
  • 24×7 Monitoring
  • Weekly Patching of OS and Applications
  • Antivirus/Antimalware/Anti-ransomware Protection
  • Endpoint Detection and Response (EDR)
  • Managed Detection and Response (MDR)
  • 24×7 Security Operations Center (SOC)
  • Benefits of Managed Services

Local Onsite / Remote support

At PDX IT, we’re your one-stop shop for all your technology needs at NO ADDITIONAL COST*. We’re a team of IT experts passionate about providing exceptional service and keeping your business running smoothly. Consider us your trusted IT partner, not just technical assistance.

Here’s what our IT support typically involves:

  • Troubleshooting: Identifying and resolving technical issues, from slow computers to network problems.
  • Hardware and Software Support: Assisting with installations, updates, and repairs for computers, printers, and other devices.
  • Network Maintenance: Ensuring smooth network operation and connectivity.
  • Security: Protecting systems from cyber threats and data breaches.
  • User Training: Helping people learn how to use technology effectively.
  • Help Desk Support: Providing initial assistance and guidance for common issues.

In essence, We aim to keep your technology running smoothly, maximizing productivity, and minimizing downtime.

24×7 Monitoring

24×7 monitoring involves continuous surveillance of an organization’s IT environment, including networks, servers, and applications. This ensures that any issues, such as performance bottlenecks or security breaches, are detected and addressed promptly.

  • Real-time Alerts: Instant notifications for any anomalies or potential threats.
  • Proactive Issue Resolution: Problems are identified and resolved before they impact business operations.
  • Comprehensive Reporting: Regular reports on system health, performance, and security status.

Weekly Patching of OS and Applications

Regular patching is critical to maintaining the security and functionality of an IT environment. Managed services include:

  • Automated Patch Management: Scheduling and deployment of updates for operating systems and applications.
  • Vulnerability Management: Identifying and patching security vulnerabilities promptly.
  • Compliance Assurance: Ensuring that systems meet industry standards and regulatory requirements.

Antivirus/Antimalware/Anti-ransomware Protection

Robust protection against malicious software is a cornerstone of managed services. This includes:

  • Real-time Scanning: Continuous monitoring for malware, viruses, and ransomware threats.
  • Threat Detection and Removal: Identifying and eliminating harmful software from systems.
  • Regular Updates: Ensuring antivirus software is up-to-date with the latest threat definitions.

Endpoint Detection and Response (EDR)

EDR provides advanced security for endpoint devices like desktops, laptops, and mobile devices by:

  • Threat Hunting: Proactively searching for threats across all endpoints.
  • Behavioral Analysis: Monitoring endpoint activities for suspicious behavior.
  • Incident Response: Rapid response capabilities to isolate and mitigate threats.

Managed Detection and Response (MDR)

MDR services offer a higher level of security by combining technology with human expertise:

  • 24×7 Security Operations Center (SOC): A team of security experts continuously monitors for and responds to threats.
  • Advanced Analytics: Utilizing AI and machine learning to detect sophisticated threats.
  • Incident Handling: Comprehensive response and remediation services for security incidents.

24×7 Security Operations Center (SOC)

A SOC is the central hub for security operations, staffed by a team of security analysts and engineers who:

  • Continuous Monitoring: Round-the-clock oversight of the IT environment.
  • Threat Intelligence: Utilizing the latest threat intelligence to stay ahead of emerging threats.
  • Incident Management: Coordinated response to security incidents to minimize impact and recovery time.

Benefits of Managed Services

  • Cost Efficiency: Reducing the need for in-house IT staff and lowering operational costs.
  • Expertise and Resources: Access to a team of experienced IT professionals and advanced tools.
  • Focus on Core Business: Allowing businesses to concentrate on their core activities while IT is handled by experts.
  • Scalability: Easily scalable services to match the growing needs of the organization.
  • Enhanced Security: Comprehensive security measures to protect against a wide range of cyber threats.

By leveraging managed services, organizations can ensure their IT infrastructure is secure, reliable, and up-to-date, allowing them to focus on strategic business initiatives and growth.

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