Cut the Cord and Conquer Communication: How VoIP Can Revolutionize Your Small Business
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Is your business still paying for traditional phone lines that cost more every year and only ring on a desk? If so, it may be time to cut the cord and move to Voice over Internet Protocol (VoIP): business phone service that runs over your internet connection instead of copper lines.
Steve Shaff, owner of PDX IT and host of the podcast “Breaking Down I.T. with Steve,” covers what VoIP is and how it can change the way a small business communicates. Here are the highlights.
Unleash the Power of Flexibility
With VoIP, your business number goes wherever your team goes. Calls can ring on a desk phone, a computer, or a smartphone app, so people stay reachable whether they are in the office, at home, or on the road. That makes remote and hybrid work easier and helps the team collaborate without missing calls.
Slash Costs and Boost Your Bottom Line
VoIP often costs less than traditional lines, with no separate long-distance charges and less on-site phone hardware to maintain. Features that used to be expensive add-ons, such as call forwarding, voicemail-to-email, conference calling, and call recording, are typically built in.
Supercharge Your Customer Service
Good phone service is good customer service. Call routing sends callers to the right person or team, and voicemail-to-email means messages reach you even when you are away from your desk. Fewer missed calls means more trust with your customers.
Streamline Meetings on One Platform
Many business phone platforms also include video meetings and team chat, so you can call, meet, and message from one app instead of juggling separate tools. Less switching between apps means less meeting fatigue and more time for real work.
Ready to Make the Switch?
Listen to the full episode of “Breaking Down I.T. with Steve” below to learn more about how VoIP can help your small business.
If you are in the Portland area, PDX IT can help. Hosted VoIP is included in our Gold and Platinum managed IT plans, and if you would rather keep your current phone system, we support that too. Learn more about our business VoIP phone systems, call us at 971-331-4871, or contact us to talk through your options.
Related reading: managed IT and VoIP services, Navigating the Cloud Storm: Lessons from the Recent AWS Outage for Portland Small Businesses and The Tariff Tango: How Import Taxes Can Impact Your Computer Gear.
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Tell us a little about your business and a PDX IT team member will follow up to schedule an assessment. Prefer to talk? Call 971-331-4871.
About the author: Steve Shaff
Steve Shaff is the owner of PDX Information Technology Services, a managed IT provider he founded in 2020. From the Tualatin office he helps businesses across Portland Metro & Southwest Washington with IT support, cybersecurity and compliance. More about Steve ยท Contact PDX IT
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